Refund & Cancellation
At Udeek , we hope you absolutely love our products! Our artisans put their heart and soul into creating pieces that bring joy to our customers. However, if for any reason you are not fully satisfied with your purchase, we are here to make it right.
We take great pride in crafting every piece with care, often made to order. As such, we do not accept returns or offer refunds. However, we do provide replacements under specific conditions to ensure your satisfaction with our products.
Returns
• No Returns Accepted: Since most of our products are custom-made or made-to-order, we are unable to accept returns or offer refunds. We appreciate your understanding.
Replacements
• While we ensure that all orders are securely packed with protective packaging to prevent any damage during transit, we understand that issues can arise. In the event of any external damage during shipping, please follow these steps:
•Upon receiving the delivery, inspect the package for any visible external damage.
•If you notice any damage, kindly take clear photographs of the package and share them with us within 48 hours of delivery via email at
•Once we receive the images and verify the damage, we will arrange for a replacement of the product.
• Color Disclaimer: Please note that colors displayed on screens may vary slightly from the actual product due to different lighting and screen settings. We do not offer replacements for color differences.